Services
Overview
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - - Sam Walton
Customer service is number one. These companies use Cognos to:
Improve operational performance
- Reducing operating costs and improving operational efficiency without sacrificing customer service and satisfaction.
- Enhance management us of information on customers and prospects.
- Gain a clear insight to the company’s situation at any moment.
- Track changing trends in customer needs.
- Provide significant staff time savings
- Track key performance indicators (KPIs) to monitor all levels of company profitability, efficiency and performance
Improve sales and marketing performance
- Handle multiple sales channels in several markets
- Plan, monitor and review sales campaigns.
- Deliver timely, accurate forecasts with driver-based modeling.
Monitor national, regional, territory, and style performance using dashboards and scorecards.
Benefits and Value
Reporting, analysis, and business intelligence
Cognos offers the most comprehensive business intelligence and reporting coverage in the industry.
- Identify which processes and operations generate unfavorable variances and why.
- Reassess and optimize service levels for a specific customer.
- Report on performance by division, sales manager, and sales person.
- Automatically send email alerts to managers when a pre-determined business situation or unusual event occurs.
- Share information with key partners and suppliers through a BI extranet.
Learn more about Cognos reporting, analysis, and business intelligence software.
Scorecarding
Track your key corporate performance indicators from your desktop.
- Create and monitor key performance indicators, such as salesperson performance, sales manger performance, and business unit profitability.
- Monitor new initiatives with regards to speed, timeliness, and cost.
- Monitor sales for a particular customer, region, or division.
- Track financial goals in terms of gross sales and gross margin.
Learn more about Cognos scorecarding software.
Planning, forecasting, and consolidation
Cognos planning and consolidation software improves performance across your company.
- Augment or replace cumbersome spreadsheet-based systems.
- Enable driver-based planning to streamline and focus efforts around increased service levels or customer demands.
Learn more about Cognos planning and consolidation software.
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